All registration cancellations and refund requests must be made in writing by April 1, 2025. A refund of the full conference fee, minus a $50 administrative fee, will be granted for cancellations received by that date. No refunds will be granted for requests submitted after April 1, 2025. Submit all requests to the Office of Membership and Development via email at Annette.montanez@shrinenet.org. Shriners International Education Foundation (SIEF) regrets that refunds will not be provided for no-shows. All requests for exceptions to the cancellation/refund policy must be submitted in writing by the registrant with appropriate documentation no later than April 1, 2025. After that time, no refund considerations will be made.

Substitutions of registrations are permitted prior to the event start dates, and no later than April 1, 2025. Please submit a written request to Annette.montanez@shrinenet.org.  Onsite transfers must be accompanied by proof of the original confirmation letter.  Only one substitution is permitted per the original registrant.  The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution. Badge sharing, splitting, and reprints are strictly prohibited.